Privacy Policy

Privacy Policy

Last Updated: 21.11.2025

At Premier Bank Connect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, mobile platforms, and banking services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

    •    Full name
    •    Identification documents (ID, passport, PIN/TIN Number, etc.)
    •    Contact details (email, phone number, address)
    •    Date of birth
    •    Employment and financial information

b. Account & Transaction Information

    •    Bank account details
    •    Transaction history
    •    Payment instructions
    •    Loan, savings, and investment records

c. Technical & Usage Data

    •    IP address
    •    Device details
    •    Browser type
    •    Cookies and tracking technologies
    •    Website usage analytics

2. How We Use Your Information

Your information is used to:
    •    Provide and manage banking products and services
    •    Process transactions and verify identity
    •    Ensure compliance with legal and regulatory requirements
    •    Detect and prevent fraud, money laundering, and security threats
    •    Improve customer experience and website functionality
    •    Communicate updates, offers, and service notifications

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:
    •    Regulatory and law enforcement authorities (as required by law)
    •    Trusted third-party service providers (payment processors, auditors, IT partners)
    •    Credit reference bureaus
    •    Affiliates assisting in service delivery

All third-party partners are required to maintain strict confidentiality and data-protection standards.

4. Data Security

We implement advanced security measures to protect your information, including:
    •    Encryption of data in transit and at rest
    •    Secure servers and firewalls
    •    Multi-factor authentication
    •    Continuous monitoring for suspicious activity

Despite these measures, no system is completely immune to cyber threats. We pledge to respond promptly to any potential risks.

5. Cookies & Tracking Technologies

We use cookies to:
    •    Improve your browsing experience
    •    Personalize services
    •    Analyze website traffic

You may adjust your browser settings to refuse cookies, but some features may not function optimally.

6. Your Rights

You have the right to:
    •    Access your personal information
    •    Request correction or updates to your data
    •    Request deletion where applicable by law
    •    Withdraw consent to marketing communications
    •    File a complaint with data-protection authorities

7. Data Retention

We retain your information only as long as necessary to:
    •    Fulfill our banking obligations
    •    Comply with legal and regulatory requirements
    •    Resolve disputes and enforce agreements

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors without verifiable parental consent.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Premier Bank Connect – Data Protection Office
Email: support@premierbkconnect.com
Phone: ‪+1 332 378 8657